Last updated: 1 August 2026

• Who can complain: authors, reviewers, readers and others.
• What: editorial decisions, delays, conduct of editors, reviewers or staff, and suspected misconduct in published work (for which see Publication Ethics section 15).
• How: send the complaint or appeal in writing to yudhiandoni@hum.unand.ac.id stating the manuscript number, the issue, and any evidence. We acknowledge it within five working days.
• Who handles it: a person who was not involved in the decision. Complaints about the Editor-in-Chief are to be directed to the Dean of the Faculty of Humanities or a designated person, who consults two editorial board members.
• Appeals against rejection: accepted only on grounds of procedural error, a clear factual misunderstanding, or evidence of reviewer or editor bias, submitted within 21 days. The Editor-in-Chief and at least one independent board member review the case, and a new reviewer may be consulted. Disagreement with the reviewers’ academic opinion alone is not a ground.

Response and outcome: a reasoned written reply within ten days. The outcome of an appeal is final. If the complainant remains dissatisfied after the journal’s process, they may raise the case with the publisher; COPE considers complaints only about members and only after the journal’s own process is complete.